CT business owner arrested for failing to refund customer: cops

CANTERBURY, CT – The owner of a pool installation company in Canterbury was arrested for failing to refund a customer after his pool never came, Connecticut state police said.

Roy’s Pools LLC owner Brian Roy, 40, of Sterling, turned himself in to Danielson state police Monday, where he was charged with failing to return payment for a renovation within 10 days of a written request.

The charges stem from an incident dating back to August 2020, when Roy’s Pools agreed to install a pool at the home of an unnamed Connecticut customer, police said.

Find out what’s happening across Connecticut with free real-time patch updates.

The customer wrote a deposit check for $7,086.69 but reported to police that the pool was not delivered and no work was done during August and September of that year.

Roy informed the customer that the installation would be delayed to March or April 2021 due to material delays, but on April 22, 2021 the customer received an email saying the installation would not go ahead, according to police reports.

Find out what’s happening across Connecticut with free real-time patch updates.

On May 20, 2021, the customer sent a “confirmed letter of formal notice” to the company asking for a refund of the deposit, but the money was not returned, police said.

A warrant was issued for Roy’s arrest and after he turned himself in, he was processed without incident, held on $10,000 court-issued bail and taken to Danielson Superior Court for a arraignment the same day.

Police said they expect more charges to be brought against him.

To request removal of your name from an arrest report, send these required documents to arristreports@patch.com.

CT business owner arrested for failing to refund customer: cops

The answer rules:

  • Be polite. This is a room for friendly local talks. Racist, discriminatory, vulgar or threatening language will not be tolerated.
  • Be transparent. Use your real name and back up your claims.
  • Keep it local and relevant. Make sure your answers stay on topic.
  • Read the patch community guidelines.

Reply to this articlereply

Related Posts

Mike Hunter

Mike is the owner of the local pool shop. He's been in the business for over 20 years and knows everything there is to know about pools. He's always happy to help his customers with whatever they need, whether it's advice on pool maintenance or choosing the right chemicals. He's also a bit of a pool expert, and is always happy to share his knowledge with anyone who's interested.

Leave a Reply

Your email address will not be published.